So the question is, how do you staff a genius bar full time, with people who have time to answer questions, not just fix broken hardware? Answer… students.

Here’s a great example. THE Journal’s recent article, When Students Run the Help Desk, profiles Burlington High School in Massachusetts where a new 1:1 iPad initiative includes students running a help desk. Why? Because as the principal says, it’s a “no-brainer.”

Also from THE Journal a few issues back was They’re Taking Requests: Student Techs Command the Help Desk — THE Journal which profiled several other student-led tech support projects including several GenYES schools in Paradise Valley, Arizona.

Everyone benefits with this solution – more support for teachers and students using technology, students learn great life skills like listening to others and troubleshooting, and the school puts forward a model that everyone is part of the problem-solving community. It’s better than win-win, it’s win-win-win-win.

In other words, pure genius!

Sylvia

What tech vision will you share?
What message does your Acceptable Use Policy send when it goes home with students for them and their parents to sign? Try reading it with fresh eyes and change overly complex, negative language to language that celebrates the potential of technology – and students.

Games for collaboration and teamwork
Want to create a more collaborative, constructivist classroom? Instead of traditional icebreakers, try these games that encourage collaboration and teamwork.

What do students want from teachers?
Listen to what students say they really want from teachers. And no, it’s not “more recess.”

Student technology leadership teams for laptop schools
Are you getting more devices this year? Laptops, iPads, iTouches, netbooks or going 1:1? Do you have enough tech support? Enough support for teachers using new technology? Enough support for students? No? Well then learn how students can be a great resource in laptop schools to ease the burden on overworked teachers and IT staff – and mentor other students. Genius bar, anyone?

Student-led conferences
Traditional parent-teacher conferences leave the most important person in the learning equation out in the cold. Find out how schools around the world are using student-led conferences to put the learner back in the loop.

Ten commandments of tech support
Ten ideas for making technology support more learner-centered and less network-centered.

Start the year off with hands on
Think you need to wait for kids to settle down and learn the basics before you let them do projects and hands-on work? Not according to this expert teacher.

Last but by far not least, if you are looking for some inspiration to post on your wall, here’s 8 Big Ideas of the Constructionist Learning Lab. These eight ideas give actionable advice to create opportunities for deep learning for all.

Happy back to school!

Sylvia

THE Journal profiles several student-led technology support programs across the U.S. and finds that students can be a big help in providing high quality, low cost tech support. And in these times, who doesn’t need that!

Graham County Unified School District 281, a small district in northwest Kansas, runs all of its technology troubleshooting through the online help desk, according to its technology coordinator, Scott Parker. “When a support request comes in that I need to handle myself, I can handle it, and when something comes in that a student or a group of students can handle, I can delegate it to them,” Parker says.

The arrangement compares to a real-world job call, he explains. Once receiving the ticket, the student has to set up a time to meet with the teacher to find out what the teacher needs done. That involves working around the schedules of both parties, and may mean meeting during a student's study hall time or after school.

In the 10 years that GenYES has been in place in Graham County, the students’ role in the district’s tech support infrastructure has become essential. Mandatory, in fact: The program is a required course for all sixth-graders. Parker’s students apply the skills they learn in the class to providing help for teachers of all grade levels on technology-assisted projects.

This isn’t just about tech support in the “fixing stuff” sense. Tech support means ALL kinds of support that teachers need to implement technology. GenYES students can provide invaluable support for teachers as they create new lessons using technology.

At Paradise Valley Unified School District in Phoenix, which employs GenYES at all levels of K-12, project-based technology integration is the focus of the program. “There really isn’t a lot of troubleshooting,” says Jeff Billings, the district’s director of technology. “The curriculum is less nuts and bolts, more helping teachers learn how to do things–from the small to the big.

“The real value of technology is in the integration–the ideas, the applications, the creativity, collaboration, and critical thinking. If something is truly broken beyond the appropriate student capability or time to fix, enter a ticket and my staff fixes it.”

Read more about how students are making a difference in technology in They’re Taking Requests: Student Techs Command the Help Desk — THE Journal.

Sylvia

Related posts:

• Not enough tech support = no technology use
• Ten commandments of tech support

The conference is partnering with the United Nations’ World Food Programme to host the students and teachers on a specially-developed version of FreeRice.com, a web site where users make donations of rice to feed hungry people by answering core curriculum questions around vocabulary, mathematics, geography, science and more.

Maine’s laptop program is the first to work with FreeRice.com to create a localized effort to raise food for the hungry. A customized version of the site will be available to challenge Maine students, along with invitees from around the world, to raise as much food as they can.

The project showcases how technology can help make learning relevant and engaging for students by allowing them to address a real world problem via a social network while learning.

There is also a local hunger connection – students have been encouraged to bring canned foods to donate to the Good Shepherd Food Bank, Maine’s largest food bank.

The project also presented a technological challenge for network technicians at the University of Maine System, who are busy finalizing a wireless network that will host more than 1,000 wireless laptops simultaneously in the 1400 seat Hutchins Concert Hall in the Collins Center for the Arts.

A representative of FreeRice.com from the World Food Programme will address students via video conference to kick off the event.

There will also be student-led workshops all day, such as:

• “I came, I saw, iPod!” (Mary C. McCarthy & Students from Middle School of the Kennebunks)
• News is Now, News is Complex, News is Us, News is Important! (Nicole Poulin & Students from Messalonskee Middle School)
• Get Your Geek On! Starting a High School Tech Team (Shana Goodall & Students from Orono High School)

This sounds like a great idea to raise funds and awareness of what students are doing with technology! You can participate too – pass it on!

Sylvia

And one more thing. In between all this, the GenYES student crew from the Kent School District put together this video that was shown during the closing keynote. NCCE asked for a video that would capture the spirit of Seattle and the energy of the conference.

I think they did the job!

Sylvia

I’m happy to announce a new resource for laptop schools – or schools planning a laptop implementation. Student Support of Laptop Programs (PDF) covers all aspects of creating a highly effective student support team for your laptop program. Research, planning tips, case studies, and practical suggestions are packed into 16 pages.

• Student tech support teams in a laptop school
• Student support for teachers and students using laptops in classrooms
• How (and why) to include students on planning committees
• Students as trainers and mentors for new users
• How students can make a laptop rollout go smoother
• How to train and sustain a student technology team in support of laptops

This is a great resource to share with your laptop implementation team. I hope you enjoy it and share it widely!

A special thank you to the fabulous teachers who shared stories about their wonderful students:

• Ann Powers at Tongue River Middle School – Ranchester, WY
• Debbie Kosvedy at Shadow Mountain HS – Paradise Valley, AZ
• Steve Spaeth at Mt. Ararat Middle School – Topsham, ME
• Don Kinslow at Parkview Elementary – Chico, CA
• Cherilyn Ziemer at Northland Christian School – Houston, TX

Sylvia

Magazines can inspire, inform, and offer fresh ideas. And they shouldn’t just be stuck in the back bookshelf, these resources can be used in whole class lessons, be resources for projects, and be part of an always up to date classroom library.

Many Borders and Barnes & Nobles have expanded their magazine sections to include magazines you may never have seen before. Browse these racks with an eye open for articles and visuals that can teach about design, media literacy, art and photography, do it yourself projects, and provide inspiration.

If you find a magazine you really like – consider getting a subscription. And yes, I know, it’s not free, but subscriptions are always a good thing to ask parents to purchase! Look for deals, these magazines are often discounted heavily with special offers for additional books or CDs. And don’t worry about them disappearing, because they will; just think of it as making room for new stuff. So if you find an article that is the basis for a really good project or lesson, be sure to make a high quality copy of it and tuck it away somewhere!

Magazines and their accompanying online resources are a great way to get inexpensive, up-to-date ideas and resources into the classroom. In this case, more is better because you never know where inspiration will come from and which student will resonate with an idea. Of course, with any materials not specifically written for the classroom, it’s up to you to be the ultimate judge about appropriateness!

Here’s a couple of magazines to consider:

Craft and Make – These two magazines are new, but have become instant classics. They celebrate the inventor in all of us, and show you how to do it with a decided techno beat. Every issue is packed with do-able, make-able projects that can be adapted for classroom use. The photos show how real people have constructed these projects, which makes them very real and accessible. The websites are also treasure troves of videos, podcasts, blogs and forums.

Before & After: How to Design Cool Stuff – this is a beautifully designed magazine about design. Some of your secondary students may be enthralled by the notion that every object that humans make is speaking a secret language that can be better understood. Color, placement, symmetry, use of fonts and typeface, and more are all dissected in clear language and beautiful pictures. The magazine is available in print, or even less for individual articles or in PDF form. There is also a blog that dissects design found in everyday objects. This latest post analyzes the new Pepsi logo design from a historical perspective, as a consumer brand, and as design. It’s fascinating!

Photography, Video, Audio magazines - There are quite a few magazines on these subjects, however, you have to be careful that the magazine is not all product reviews of stuff you frustratingly can’t afford – you may want to just pick up an issue on the newsstand now and then when you see a great article. Books are the better bargain here, and I promise to do a book roundup soon.

Computer specific magazines – if you have Macs and/or PCs, why not get magazines that cater to those platforms? They are fun reads, full of reviews, tips and tricks of the hardware that some kids will just soak up like sponges.

I recommend buying a month or two on the newsstand first. Some of these magazines (not the ones below) are simply advertisements disguised as magazines and not worth the money. Here are some of the tried and true:

Mac Life or MacWorld – C’mon, for less than $20 a year you get either of these great magazines with reviews, news, projects and access to a website full of videos and blogs. They are similar, but Mac Life has a bit of “attitude” while MacWorld is a bit more sober — so try them both and pick which works best for you and your students.

ICreate - For Macs, based in the UK. This one is a litter harder to find, but worth it. Gorgeous, with amazing ideas for creative projects.

PC World and PC Magazine - Again, two main choices with slightly different viewpoints.

Tech support and troubleshooting – if you have students helping with tech support, the magazines above are a great addition to the technical library. There is one online magazine that might be a real hit with older tech-savvy students – TechRepublic. Their emailed newsletters are full of tips and resources for network administrators and tech support professionals. This is going to be over the head of most students, but for some of those who are heading for technical professions, it’s a snapshot into the world of an IT career.

Last but not least – Wired magazine. This one is not project oriented, but explores the high tech frontier of all fields from around the world. The articles are well written and dense, but if we want students to learn how to be citizens of the 21st century, we should be sure that they at least get a glimpse of it.

Wired does have a “how to wiki” – and this could be a great source of project ideas. Featured today is an article on recycling e-waste. What a great project for a student or group of students! Does your school recycle computers, printers, and batteries? Could students form a committee to investigate this and propose a plan? All the facts are here to support this cause.

Sylvia

This is real evidence of student engagement and the value of including students in the learning community. By trusting students to be involved citizens and giving them real responsibility we open a door to generational understanding and shared values.

Congratulations to Russ Knopp and his GenYES students for this well-deserved recognition!

Sylvia

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Program sharpens students’ computer skills
Students at Preston Hall Middle School get a big leg up in technological skills through the GenYES program.

By CARRIE CHICKEN of the Walla Walla Union-Bulletin

WAITSBURG — In a third-floor classroom in Preston Hall Middle School, computers and related equipment occupy every desktop, fill shelves, and sit on the floor.

The computers, which might have been discarded, are getting a second life, thanks to middle school students who are willing to get up early and come to the classroom to learn how to repair and operate the machines.

Then they distribute them to students or community members or place them in a computer lab.

About 20 computers had been distributed to students and adults in the community, according to sixth-grade teacher Russ Knopp, who is advisor for the Preston Hall Technology Club and administrator of the GenYES program.

GenYES is a research-based model for K-12 schools that addresses staff development and technology integration. As students develop skills and knowledge, they are able to help teachers, administrators and other school staff use technology.

Now that the program is under way, Knopp is seeing tangible benefits for the children, and for himself.

“I’m really excited about what it’s done for kids and what it’s shown them about their abilities. And it’s shown me, too,” he said.

Upstairs in the historic school building, 12-year-old Ian Doepker confidently replaces a fan in a computer tower, then puts the tower back together.

In the class, “I’ve learned how to take a computer apart. I’ve learned how to take care of a computer. I’ve learned how to kill disks. I’ve learned how to clean a computer, neatly,” he said.

Sixth-grader Ben Brown said he has learned how to clean the computer and change the settings.

“Mr. Knopp always talks about how we’re learning how to problem solve,” Ben observed.

Alex Breland, also a sixth-grader, said he’s now learning how to hook up computers to servers.

Alex has put his newfound skills to use at home, scoring some points with his grandmother.

“My grandma’s computer froze last night so I took it apart and cleaned it out and it worked. She was happy,” Alex said.

Part of Knopp’s program is training students to train others to use the computers. The distribution does come with a price, a two-hour training course at $10 per hour.

“When they finish the training they walk out with a computer, monitor, keyboard and a mouse,” Knopp said.

Students and adults who don’t have computers at home are eligible for the computers, Knopp said. At least three have gone to adults.

Besides connecting people to the cyber world, the GenYES connects the generations, Knopp observed.

Teachers have asked for student help with software or hardware, and club member Trent Hafen, 12, has been asked to assemble a computer for a middle school teacher.

After a student helped a senior citizen get started with her “new” computer, “this lady’s always going to have memories of a sixth-grade boy being so kind and patient,” Knopp said.

“What’s been so fun is what it means to the kids. That’s what I’m excited about,” Knopp said.

When Victory Baptist School, a small private school in Millbrook, Ala., was struggling to keep its computer network together last year, an 11-year-old student named Jon Penn stepped in as network manager.

Eleven? Yes, eleven.

Jon not only runs the network, he fixed the virus and filtering problems, upgraded the computers to run faster and better, and helped write the school’s web policy.

The lesson here is not that Jon is a one-of-a-kind special kid. Of course he is. But he’s not THAT uncommon. The uncommon thing is that someone let him have this opportunity. Many, many schools have students with this potential. Given the opportunity, students can provide reliable, thoughtful help with school technology.

Suffering with a school network that lacks resources? The answer may literally be right under your nose.

Sylvia